Right resources, right result
Make sure your employees have the right tools and training to accomplish their training and meet company goals. Employees may feel frustrated and unhappy when they do not have the appropriate resources for their job. For example, like Starbucks executive went into the stores and observe why employees would lose it when handling unexpected situations like customer yelling. Then, he realizing that not much training about handling difficult situation provided and employees does not know what to do when come to these situations. Then, he starts to have the employees to start practice role-playing difficult customer so they will know the way to handle the situations. Remember to give appropriate training and tools to your employee where they can finish their job effectively
Catch your employees in the act of doing something right
Acknowledging how your employees are doing something right is a far more successful path to work excellence that pointing out what they are doing wrong. Psychology has proven that people respond better to positive feedback than to negative. When you consistently let your employees know what they are doing right, you are keeping your employees on the right track where people like to repeat the action that they have been praised for. Other than that, you also increase your employees sense of competence which will lead to competence on the job and with greater success and happiness
Learning and growth are critical to employee satisfaction
Offer your employees training, classes, and opportunities to learn and grow in their careers. Today’s employees want opportunities to test out and develop their skills. They also want more challenge and excitement of new information and knowledge. Let your employee know how valuable they are by investing in their ability to work whether they are working in the company or not. Employees want to feel that the company is investing in their success by providing tolls to help them success. Invite them to any activities like conference, workshop or other activities as long as it can help employees to have better career and future. Investing in employees and they will invest your company with their ability.
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